blog.vivantio.comBlog | Vivantio

for: Toggle Navigation Solutions One Platform. Unlimited Uses. From IT to Customer Services, Facilities to HR. Optimize all your service operations. Customer Experience B2B Customer Services Best in class B2B Customer Service and Support suite with workflow and automation Service Management IT Service Management ITIL 4 aligned IT Service Management platform for scaling service teams that demand more Enterprise Service Management A single platform solution for every service team across the enterprise Employee Experience HR Service Management Use workflow and automation to simplify the employee experience Facilities Service Management Simplify management and maintenance tasks internally and across a hybrid workforce FinanceLegal Services Deliver financial and legal services operations and enhance customer and employee experiences RiskCompliance GRC Service Management Pinpoint vulnerabilities and create ledgers for CIS compliance and audit control Customer ServiceSupport IT Service Management Enterprise Service Management HR Service Management Facilities Service Management FinanceLegal Service Management Governance, Risk and Compliance Features Service Management Personalized Workspace Create workspaces that help you stay organized and informed. ITSM / ITIL4 Enhance customer experience by leveraging best practice frameworks. Asset ManagementCMDB Map the entire asset estate. From hardwaresoftware, to contracts and beyond. Business IntelligenceReporting Make informed decisions with robust analytics. CustomerEmployee Experience Customer Relationship Management Supporting external customers? Keep all customer information right where you need it. Digital Self Service Streamline operations by capturing critical information from customers at point of contact. Knowledge Management Provide customers and agents with access to information that solves issues faster. Service OptimizationEfficiency AI for ServiceSupport AI-driven solutions for smarter, faster, and personalized service Automation Scale with confidence with workflows, automation and business rules. Asset Discovery Gain visibility across the entire IT estate, eliminating blind spots with an always-accurate inventory. Integrations Unify platforms with key integrations across the business and integrate with tools to elevate service. ITSM-ITIL Platform Self Service Asset Discovery Asset Management Features – AI Knowledge Management Automation Business Intelligence Customer Relationship Management Integration including FLEXBridge Resources Insights Case Studies Blog Videos Reports White Papers Webinars Compare Why Choose Vivantio Considering switching from your current system? Learn how Vivantio compares to other products. Learning Center Customer Service Management Learn about elevating from case management to customer service management and the impact service management can have on your team and business Enterprise Service Management Read our blog posts, case studies, and more focused on centralizing internal service operations and the efficiency that comes with ESM. Service Optimization Adopting ITIL best practice frameworks can have a significant impact on streamlining business process. Find out how. Digital Self Service Gartner, Forrester and McKinsey all predict that Self Service Strategies and AI will lead the way in delivering service improvements. Featured Resource Complete Guide to Customer Service Transformation Service Optimization has become a leading indicator of B2B Dominance. Find out more about what Vivantio is doing to support growing B2B Customer Service Teams. Read the Guide Blog Case Studies NewsAwards Whitepapers Videos Reports Webinars Podcasts Help Guides Company Company About Our People Support Contact About Vivantio We help our customers deliver the best possible service experience to their customers. We’re all about customer service first, last and always. Feature Spotlight Complete Guide to Customer Service Transformation Service Optimization has become a leading indicator of B2B Dominance. Find out more about what Vivantio is doing to support growing B2B Customer Service Teams. Read the Guide About Our People Support Contact Pricing Search for: Schedule a Demo Blog Service Management Implementation: Path to ITSM Success Discover the transformative power of service management implementation in achieving ITSM success. This guide provides essential insights into streamlining operations, enhancing service delivery, and improving customer satisfaction through effective ITSM processes. 12 min | Blog | What is API Integration? Understanding the Essentials Discover the transformative power of API integration in Vivantio's guide. Uncover how seamless data exchange and automation revolutionize business operations, streamlining workflows and boosting productivity. 7 min | Blog | Generative AI in Customer Service Learn how businesses are enhancing customer interactions by integrating AI to provide personalized, efficient service around the clock. Uncover the future of customer support with insights into AI-driven ticket routing, predictive analysis, and personalized virtual assistants. 9 min | Blog | Personalized Customer Experience Examples: Data-Driven Insights ITIL is your organization's secret sauce for efficiency. It enhances service delivery, reduces risk, and ensures productivity. Learn how to unlock its potential for business success. 7 min | Blog | AI Business Process Automation: Revolutionizing Efficiency AI is transforming business processes to help enhance efficiency and competitiveness across various industries. From reducing manual errors to automating complex tasks, integrating AI can help to improve your operations and provide a strategic edge. Read on to see real-world applications and the undeniable benefits of AI in business automation! 8 min | Blog | ITSM Maturity Model: From Chaos to Strategic Value journey from chaos to strategic excellence with our exploration of the ITSM Maturity Model. Discover how structured, AI-enhanced service management can streamline processes, boost efficiency, and dramatically enhance decision-making capabilities. Dive deeper into how each stage of maturity can unlock unprecedented value for your organization. Read on. 12 min | Blog | Organizational Change Management: A Guide for Modern Leaders Navigate organizational change with confidence using this blog as a guide, "Organizational Change Management for Modern Leaders." Uncover structured strategies for addressing the people side of change, ensuring smooth transitions, and boosting employee engagement. Perfect for leaders seeking to drive success and adaptability. 10 min | Blog | Personalized Customer Service: Enhancing CX Personalized customer service isn't just a luxury—it's what sets leading brands apart. Dive into our latest blog post to discover how harnessing the power of personalization can transform your customer service from standard to exceptional, fostering unwavering loyalty and significantly boosting your bottom line. Learn from Vivantio's cutting-edge insights and take the first step towards revolutionizing your customer experience. 10 min | Blog | An Effective Change Management Process: 5 Essential Steps Discover these pivotal change management strategies—from identifying the need for change to engaging stakeholders—that can streamline your organization's evolution. This guide will help illuminate your path to success. Read on and see how the right software can help support your change management initiatives. 7 min | Blog | Create a Change Management Plan: Guide to Successful Organizational Transformation Crafting a successful organizational transformation starts with a solid change management plan. This guide outlines the steps to seamlessly integrate ITSM, ensuring your change strategy aligns with both IT services and business goals. Dive into the core of effective change...